Maintenance
Tailored plans to keep your elevator in compliance and running reliably.
Learn moreLicensed · Bonded · Insured
Pointing You in the Right Direction.
We are a small business that is big on providing reliable elevators while keeping your team updated every step of the way.
Locally owned 50+ years combined experience Licensed, bonded, insured All major brands supported
About True North
Service that is practical, customer-focused, and built on trust.
From preventative maintenance and testing to complex repairs, modernizations, and new installations, True North Elevator brings the experience and versatility to deliver reliable results.
Our storyOur services
A versatile team capable of handling a broad range of elevator needs.
Explore published True North elevator services and connect with the team about your building.
ExploreRepair & Upgrades
Support for complex elevator repairs, focusing on identifying and resolving the root cause.
Learn moreModernization
Bring outdated systems up to code with modern equipment and non-proprietary controls.
Learn moreNew Installations
Commercial and residential elevator installations backed by an experienced installation team and project manager.
Learn moreCab Interiors
Refresh your elevator with modern cab finishes that elevate the look, feel, and experience for every passenger.
Learn morePit Sealing
Comprehensive solutions to address water intrusion and corrosion issues.
Learn moreWhere we work
Service provided across Western Washington.
True North Elevator is a locally owned elevator contractor servicing most counties throughout Western Washington.
Areas we serve
Find elevator service information for your location.
Explore the approved county and city service pages below. City pages describe service coverage within their confirmed county; they do not represent office locations.
County service coverage
Snohomish County, Washington
Start with your building context, equipment condition, and service priority so the team can prepare for a practical conversation and an on-site survey.
View service information County service coverageKing County, Washington
Start with a practical conversation about your building, equipment, and service priorities, then schedule an on-site survey for a more accurate scope and quote.
View service information County service coveragePierce County, Washington
Whether the priority is preventive planning, a repair concern, modernization, or a new project, the team can review your needs and identify the next practical step.
View service information County service coverageThurston County, Washington
Share your service need, building context, and timing goals so the team can arrange an on-site survey and prepare a more accurate scope and quote.
View service information Within King County coverageBellevue, Washington
Bellevue property teams can begin with the elevator type, current concern, service history, building impact, and timing. An on-site survey supports a more accurate scope and consultation.
View service information Within King County coverageSeattle, Washington
Seattle property teams can begin with the elevator type, current concern, service history, building impact, and timing. An on-site survey supports a more accurate scope and consultation.
View service information Within Pierce County coverageTacoma, Washington
Tacoma property teams can share the equipment condition, building priorities, and service goal so the team can prepare for a practical conversation and an on-site survey.
View service informationElevator insights
Practical guidance for the first service conversation.
Explore clear, building-focused topics before you request an on-site survey.
4 min read
A Practical Guide to Elevator Maintenance and Category 1 Testing in Washington
A useful starting point for property teams preparing a maintenance conversation and keeping required testing visible.
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4 min read
When Should a Building Plan Elevator Modernization?
Three practical signals to bring into a modernization planning conversation before a building needs a more detailed on-site review.
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3 min read
How to Prepare for an Elevator Repair or Upgrade Conversation
The details that help a property team explain an observed elevator concern and prepare for a focused on-site review.
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4 min read
5 Signs Your Elevator Maintenance Contract Isn't Being Honored
Five practical signs to review before a maintenance agreement renews, from visit history and documentation to service delays and contract terms.
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4 min read
Why Choose an Independent Elevator Company for Your Building?
A practical look at service-provider choice, equipment options, communication, and the questions building owners can ask before the next elevator decision.
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5 min read
Elevator Pit Sealing Case Study: Addressing Water Intrusion
A documented elevator-pit sealing project at an anonymous off-site storage facility in the Pacific Northwest.
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How we work
Built for lasting value, not just the next service call.
True North partners with industry-leading suppliers providing non-proprietary control systems, supporting greater flexibility and easier maintenance over the long term.
Explore ServicesClear communication
Timely responses to every question or request.
Honest assessments
Practical guidance grounded in the needs of your equipment.
Consistent follow-through
A dependable approach to service from inquiry through next steps.
Straight answers
Frequently asked questions.
Answers to common service questions. Have a different question? Penny, the True North assistant, is available in the lower corner.
Explore all FAQsHow often should a commercial elevator be maintained?
The right frequency depends on the equipment, use, age, environment, and manufacturer recommendations. A planned maintenance program commonly includes regular visits, documented checks, and adjustments tailored to the building.
What should we do if someone is trapped in an elevator?
Contact emergency services when there is an immediate medical, fire, or life-safety concern, and call the elevator service provider. Do not attempt to force doors open or remove passengers without trained responders.
What is elevator modernization?
Modernization is a planned upgrade of selected elevator systems, such as controls, fixtures, door equipment, machines, drives, or cab interiors. It is different from routine repair because it improves reliability, performance, lifecycle support, or appearance.
What is required before installation can start in Washington?
New installations and many alterations require plans, permits, and approvals before work begins. The exact pathway depends on the work and jurisdiction; the project team should confirm current requirements with Washington L&I and local authorities as applicable.
How are elevator repair and modernization scopes developed?
True North begins with an equipment assessment, site access review, safety measures, logistics, permitting or testing needs, and project conditions. A useful proposal defines assumptions, exclusions, alternatives, and expected lead times.