True North Elevator respects the privacy of people who visit this website, contact the company, or use Penny, the website assistant. This policy explains the information collected through those interactions and how it is used.

Information we collect

When you request a quote, an on-site survey, or follow-up, you may provide your name, email address, phone number, service need, building or equipment context, preferred contact method, and survey-request details. The website may also receive limited technical information that is necessary to operate the site and protect it from misuse.

How we use your information

True North uses the information you provide to respond to your request, discuss elevator service needs, arrange or follow up on a requested on-site survey, prepare a tailored quote when appropriate, and maintain a record of the conversation or inquiry. Contact information is not required merely to browse the website.

How information is shared

Information may be processed by service providers that help operate the website, store inquiry records, or notify the True North team of a request. True North may also disclose information when required to comply with applicable law or to protect the website, the company, or others from misuse. True North does not state that it sells personal information through this website.

Optional analytics

If you choose to accept optional analytics through the cookie banner, this website uses Google Analytics 4 to understand aggregate site visits and page use. Google Analytics is not loaded when you decline optional analytics.

Quotes and survey requests

True North does not display pricing online. Penny may collect a name and contact method to help arrange a survey or follow up on a quote request. A survey request remains a request until True North or Microsoft Bookings confirms it; it is not an appointment confirmation.

Data retention and security

True North retains inquiry and survey-request information for business, operational, and legal purposes as appropriate. No internet transmission or storage method is entirely risk-free, so visitors should avoid including unnecessary sensitive information in website messages.

Your choices and contact

To ask a question about information you submitted, request an update to your contact details, or ask for follow-up to stop, contact True North at info@truenorthelevator.com or call (888) 906-8783. The company may need reasonable information to verify and respond to a request.

Policy changes

True North may update this policy as its website, communications tools, or data practices change. The effective date above identifies the most recent posted version.

Privacy Policy